2020 Chrysler Pacifica recalls, problems & safety ratings
NHTSA lists 5 recalls for the 2020 Chrysler Pacifica and 171 owner complaints. The most-reported problem areas are electrical system (64), engine (52), power train (38). It earned a 5-star overall NHTSA safety rating. EPA-rated fuel economy is 20–22 mpg combined, depending on engine. 1 recall carries a Park It or Park Outside warning.
The 2020 ranks #4 of 9 Pacifica model years for fewest complaints (2017–2025), with fewer complaints than the average year (419). It has 5 recalls vs. an average of 9.6 per model year.
Recalls 5
Every recall NHTSA lists for the 2020 Chrysler Pacifica. Not every recall applies to every vehicle, so check your VIN. Recall repairs are free at a franchised dealer.
Electrical system · propulsion system · traction battery
Problem: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Equipment adaptive/mobility · wheelchair restraints/securement · latch/anchor ·
Problem: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Air bags · side/window · curtain
Problem: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Electrical system · wiring · connectors/plugs/receptacles
Problem: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Back over prevention · sensing system · camera
Problem: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Common problems
From complaints owners filed with NHTSA. Complaints aren't verified, but patterns across hundreds of owners point to known weak spots.
Most-reported problem areas
By the numbers
Recent owner reports
While standing sideways, my left shoulder towards the rear of the car, I pushed the open hatch button. The automatic door began to rise and lifted me up and tossed me against some metal furniture that was behind the car, in the parking lot of a deli. It was over in a second, I couldn't step out of the way because I was holding two bags of firewood, one in each hand, and there w…
I took my 2020 Chrysler Pacifica Hybrid (VIN: [XXX]) to Sames Bastrop Chrysler Dodge Jeep Ram in [XXX], to have Safety Recall 52D performed on the high-voltage battery. Prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. Sames performed the recall software update to the Battery Pack Control Module (BPCM) under Recall 5…
I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.
Safety ratings
2020 Chrysler Pacifica VAN AWD
2020 Chrysler Pacifica VAN FWD
Fuel economy
EPA ratings for common configurations of the 2020 Chrysler Pacifica.
Pacifica
Auto 9-spd · 6 cyl · 3.6 L
Regular
Pacifica AWD
Auto 9-spd · 6 cyl · 3.6 L
Regular
Other model years
Questions
How many recalls does the 2020 Chrysler Pacifica have?
NHTSA lists 5 recalls for the 2020 Chrysler Pacifica, most recently for electrical system · propulsion system · traction battery (06/04/2026). Recall repairs are free at a franchised dealer. Enter your VIN to check whether a recall applies to your vehicle.
What are the most common problems with the 2020 Chrysler Pacifica?
Based on 171 owner complaints filed with NHTSA, the most-reported areas are electrical system (64), engine (52), power train (38).
Is the 2020 Chrysler Pacifica safe?
The 2020 Chrysler Pacifica earned a 5-star overall rating in NHTSA's 5-star safety ratings. It has 1 recall with a Park It or Park Outside warning, so check your VIN.
Is the 2020 a good year for the Chrysler Pacifica?
The 2020 ranks #4 of 9 Pacifica model years for fewest complaints (2017–2025), with fewer complaints than the average year (419). It has 5 recalls vs. an average of 9.6 per model year.
What gas mileage does the 2020 Chrysler Pacifica get?
EPA ratings for the 2020 Chrysler Pacifica range from 20 to 22 mpg combined, depending on engine and drivetrain.
Own a 2020 Chrysler Pacifica in South Carolina?
Our mobile mechanics diagnose and fix the problems above at your home, office or fleet lot in Lexington, Columbia and the Midlands, with dealer-grade scan tools.
Related vehicles
Sources: NHTSA recalls, complaints and 5-Star Safety Ratings APIs; EPA fueleconomy.gov. Data retrieved October 21, 2026. NHTSA model names used: PACIFICA, Pacifica.